Company Profile

Established:

August 2015 (10 years in operation)

Legal Entity:

Earthen Experiences LLP

Head Office:

1st & 2nd Floor, Building No. 2, Panchsheel Community Centre, New Delhi, Delhi 110017, India.

Dedicated Partner Contact:

Anuj Negi

Director

Email: anuj.negi@earthenexperiences.com

WhatsApp: +91 99108 59004

Website: www.earthenexperiences.com

Key Memberships & Accolades:

Awarded Best Tour Operator by the Ministry of Tourism (2022)
PATA (Pacific Asia Travel Association)
TOFT (Tour Operators for Tigers)
RTSOI (Responsible Tourism Society of India)
Sanderson Phillips (Safety & Sustainability Consultants)
Travelife (Certification in process)

Due Diligence Checklist & Proof

1. Legal & Business Verification

Certificate of Incorporation (LLP) Provided: ✓
Ministry of Tourism Certification (Valid until 20/12/2028): ✓
Operating Territory Confirmed (India, Sri Lanka, Nepal, Bhutan): ✓

Document Proof Highlights:

LLP Incorporation: AAE-9596, Issued October 22, 2015. (Page 13)
MoT Certification: Issued 21/12/2023, Valid 20/12/2028 (Category: Inbound Tour Operators - Experienced). (Page 12)

2. Insurance, Safety & Risk Management

Comprehensive General Liability (CGL) Insurance Policy: ✓
Insurance Cover Limit ≥ INR 250,000,000 (Approx. AUD 4.28M): ✓
Vehicle Safety Policy (5 years old or newer, regular maintenance): ✓
Guides are certified in First Aid: ✓

Document Proof Highlights:

Insurance: ICICI Lombard Comprehensive General Liability Insurance. Limit: INR 250,000,000 (Each Occurrence & General Aggregate). Coverage: Worldwide Including USA & Canada. Policy Period: 19/07/2025 - 18/07/2026. (Page 10)

3. Operational & Commercial Transparency

Licensed / qualified guides (Government-Certified): ✓
Guaranteed turnaround time for new itinerary proposals (24-48 hours): ✓
Costings available in globally recognised currencies: ✓
Complaint Handling process documented (Monthly cross-functional reviews): ✓

4. Sustainable & Responsible Travel Policies

Commitment to Responsible Tourism principles (RTSOI member): ✓
Community Engagement (local hotels, guides, rickshaws) and Environmental protection (plastic reduction, tree plantation): ✓
Zero-tolerance policy for animal cruelty or child labour: ✓

Commitment to Responsible Tourism principles is documented, including partnerships with NGOs like Deepalaya and Wildlife SOS. (Page 8)

B2B Commercial Terms Summary

Operational & Payment Terms

Guaranteed Departure Tours: Groups finalised 45 days prior. Non-operating groups notified 70-90 days prior.
Ad-Hoc Booking Cancellation: Only non-refundable supplier services (hotels, flights) are charged upon cancellation.
Refund Processing Time: Refunds take up to one month due to account closing/refund procedures of airlines/hotels, etc.

Cancellation Charges (Based on General Policy)

> 45 Days: No cancellation charges, provided no advances were made to 3rd parties.
22 - 44 Days: 50% cancellation charges OR the equivalent of the first two days charges.
21 Days or less: 100% cancellation charge.

Quoting & Payment Details

Costings Currency: EUR, USD, AUD, and INR (Indian Rupee).
Payment Channels: Bank Transfer and Secure Online Payment Gateway.

Insurance Liability

Insurance provided as part of the service is per the terms of the insuring company (ICICI Lombard). The traveller must contact the insurer directly for any claims or disputes.