SGA Travel Turkiye
PARTNER VETTING DOCUMENT
LOCAL • SUSTAINABLE • UNIQUE TRAVEL EXPERIENCES IN TÜRKIYE
I. Company Profile & Key Contacts
Established:
December 2019
Legal Entity:
SGA Turizm ve Seyahat LTD ŞTİ
Head Office:
Kozyatağı Mahallesi Sarı Kanarya Sokak Byofis No: 14 K:7 Kadıköy 34742 İstanbul, Türkiye
Dedicated Partner Contact:
Çağlar Gokgun
Managing Director
Contact Details:
Email: info@sgatravel.co
WhatsApp: +90 532 162 7386
Website: www.sgatravel.co
Key Memberships & Accreditations:
- Travelife Certified (Major Update)
- Responsible Travel
- World Travel & Tourism Council (WTTC)
- TTC Ally
- Adventure Travel Trade Association (ATTA)
- SKAL International
- Regenerative Travel
II. Due Diligence Checklist & Proof
1. Legal & Business Verification
- Certificate of incorporation / Business Licence Provided: ✓
- Tax registration or VAT number supplied: ✓
- Registered Travel Agency Licence (A-Group - T.C. Kültür ve Turizm Bakanlığı): ✓
Document Proof Highlights:
A-Group Licence: BELGE NO: 10243. Owner: SGA Turizm Ve Seyahat Tic. Ltd. Şti. (Page 12)
Tax Plate: VERGİ KİMLİK NO: 7691699510. Activity: 791101 (Seyahat Acentesi Faaliyetleri). (Page 10)
2. Insurance, Safety & Risk Management
- Public Liability Insurance (Cover Amount ≥ EUR 1M): ✓
- 24/7 emergency contact and support system: ✓
- Supplier (Accommodation/Vehicle) Vetting Procedures Documented: ✓
Document Proof Highlights:
Public Liability: MAIN OPERATIONAL LIABILITY INSURANCE POLICY (Start: 30/05/2025 End: 30/05/2026). Coverage: EUR 1,000,000.00 SINGLE LIMIT PER OCCURRENCE. (Page 11)
Safety: Guides carry satellite phones where necessary in remote regions. Comprehensive contingency action plan available on request. (Pages 5-6)
3. Operational & Commercial Transparency
- Licensed / qualified guides (4-year bachelor's degree + First Aid): ✓
- Guaranteed turnaround time for new itinerary proposals (48 hours): ✓
- Costings available in EUR, USD, and AUD: ✓
- Complaint Handling process documented (Monthly cross-functional reviews): ✓
4. Sustainable & Responsible Travel Policies
- Travelife Certified (Major Update): ✓
- Sustainability Policy & Action Plan in place: ✓
- Biodiversity Plan and Women Empowerment Policy in place: ✓
- Sustainability certification is a non-negotiable requirement for accommodation partners: ✓
SGA Travel has achieved the highest level of external verification, demonstrating a strong commitment to managing and improving its social and environmental performance. Full policies (Sustainability Policy, Action Plan, Biodiversity Plan, Women Empowerment Policy) available on the SGA Travel website or upon request. (Page 8)
III. B2B Commercial Terms Summary
Deposit & Final Payment
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Deposit: 10% non-refundable deposit required at booking.
Plus any additional non-refundable deposits for specific items (e.g., boat charter).
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Final Balance: Due no later than 30 days before departure.
Quoting & Payment Currencies
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Accepted Quoting Currencies: EUR, USD, and AUD.
Costings are provided in these globally recognised hard currencies.
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Payment Channels: Bank Transfer or Credit Card via We Travel.
Note: Bank transfer fees are borne by the customer. Credit card service fees are borne by the customer, but SGA covers the We Travel platform fee.
Cancellation by Partner
- > 30 Days: Deposit is non-refundable. No further charges.
- 30 - 21 Days: 50% of the total tour cost refunded.
- 21 - 14 Days: 20% of the total tour cost refunded.
- 14 - 0 Days: No refund available.
Mandatory Pre-Departure Requirements
Must be submitted at least 30 days prior to departure:
- Passport details, mobile phone, and emergency contact for each traveller.
- Arrival/departure international flight details.
- Dietary requirements/allergies.
- Mandatory Travel Insurance details (min. US$200,000 cover for medical/repatriation).
Full Terms & Conditions
The full B2B Terms & Conditions (Valid 2025 - 2026) are available upon request.
The full SGA Travel- Terms & Conditions for B2B Partners document is valid for bookings and travel from 1 January 2025 to 31 December 2026.