Travel Neutral Collective
PARTNER VETTING DOCUMENT
COMMITTED TO SUSTAINABLE, HIGH-TOUCH, LOW-IMPACT TRAVEL IN VIETNAM
Company Profile & Key Contacts
Legal Name:
Khai Tri Travel Jointstock Company
Established:
2021
Head Office:
No. 172 Nguyen Tri Phuong St., Cam Nam Ward, Hoi An City, Quang Nam Province, Vietnam.
Operating Focus:
Vietnam (Inbound & Outbound Licence), Laos, and Cambodia.
Dedicated AU/NZ Market Contact:
Tuan Pham
Managing Director
Contact Details:
Email: tuan.pham@travelneutral.travel
WhatsApp: +84 988 848 808
Website: www.travelneutral.travel
Industry Memberships:
- Travelife Engaged Member
- Adventure Travel Trade Association (ATTA)
- Travel 4 Impact (by Amadeus) Recognition
- Member of Global Collective for Travel
Due Diligence Checklist & Proof
1. Legal Compliance & Insurance
- International Tour Operator Licence (VNAT): ✓
- Enterprise Registration Certificate provided: ✓
- Public Liability Insurance Cover ≥ USD 1,000,000 (Per Occurrence): ✓
Document Proof Highlights:
Operator Licence: No. 49-110/2021/TCDL-GP LHQT. Issued June 27, 2023. (tour licence TNC new address.pdf)
Enterprise Registration: No. 4001232554 (Khai Tri Travel Joint Stock Company). Registered May 25, 2021. (TNC Registration 172 NTP.pdf)
Public Liability: QBE Insurance (Vietnam) Co. Ltd. Limit per Occurrence: USD 1,000,000.00. Policy Period: 15/06/2025 – 14/06/2026. (PLI 2025 Travel Neutral.pdf)
2. Service Delivery & Quality Assurance
- Guaranteed turnaround time for full quote (within 24 hours of draft confirmation): ✓
- Itinerary Detail includes lyrical context, history, specific activities, transport, inclusion, time/duration, and accommodation links: ✓
- Guides hold National Guiding Licence (VNAT) and Bachelor's degree (minimum): ✓
- Accommodation Vetting ensures safety, quality, and encourages Travelife certification: ✓
3. Emergency, Risk & Safety Management
- Comprehensive Risk Management Plan (covering Adventure and Remote travel): ✓
- Clear Emergency Procedures (Chapter 6 of H&S Policy): ✓
- Guides certified in First Aid (renewable every 3 years): ✓
- Communication backup relies on Vietnam's 99% mobile coverage: ✓
Operational & Commercial Summary
Tour & Booking Process (SOPs)
-
Booking Confirmation: Requires signed agreement/written acceptance and 10% deposit (refundable up to 30 days prior).
Allotment confirmation for series is 60 days prior; allotment released 30 days prior if unconfirmed.
-
Itinerary Design: Requests confirmed within 4 hours (business hours); initial draft within 4 hours; full quote within 24 hours (max 48 hours).
-
Drivers & Guides: Drivers are employed by third-party preferred suppliers. Guides are a mix of freelance and directly employed.
Communication & Response
-
Preferred Channel: Email (for security/record management). WhatsApp/Phone for urgent needs to a dedicated hotline.
-
General Response Time: 24 hours (outside emergency support).
-
Maximum Group Size: Recommended maximum of 16 for best enjoyment. Groups > 16 are split or assigned additional guides.
Financial & Payment Details
-
Costings Currency: USD (United States Dollar) and AUD (Australian Dollar).
-
AUD Price Stability: Offers a 12-month locked-in rate for committed partners to manage currency risk.
-
Payment Methods: Direct bank transfer (USD/VND/AUD) or Credit Card via OnePay.
Credit Card Fee: 3.3% surcharge applies.
-
Balance Due: 30 days prior to tour start.
Cancellation Policy (By Client)
- > 30 Days: Full refund, less any non-recoverable costs (flights, visa fees, etc.).
- 15 – 30 Days: 50% of total tour cost retained.
- 14 Days or less: 100% of total tour cost retained.
- By TNC (Force Majeure): Offer rebooking, credit note, or partial refund based on recoverable costs.
Responsible Tourism & Quality Control
Sustainability & Policy
- Memberships: Travelife Engaged Member (using documentation for internal guide training). Member of Global Collective for Travel.
- Key Policies Attached: Sustainability Policy, Waste Reduction Policy, Energy Use Policy, Child Protection Policy, Animal Welfare Policy.
- Community Engagement: Actively supports local communities and cultural preservation through low-impact operations.
- Environmental Impact: Zero single-use plastic goal, encourages refillable bottles, promotes responsible wildlife interaction (no animal rides).
Quality Assurance & Feedback
- Complaint Handling: Follows attached Clients Complaint Procedure. Client feedback is handled by the partner brand (B2B) or collected via OTA/Google links (B2C).
- Accommodation Vetting: Thoroughly inspects all accommodation partners and encourages Travelife certification.
- Food & Beverage Safety: Protocols adapted from Travelife documentation.
- Driver Vetting: Uses preferred suppliers; vehicles must meet strict safety and maintenance standards (checked via guide checklist).