I. Company Profile & Key Contacts

Legal Name / Trading Name:

WILD TRAVEL

Established:

2023

Head Office:

APPT N°10 3EME ETAGE IMM 40 AL MANAR IZDIHAR MARRAKECH, Morocco

Managing Director:

Zahira Benhenia

Dedicated AU/NZ Market Contact

Contact Details:

MD Email: Fatimazohra.Benhenia@wildtraveldmc.com
WhatsApp: +212 775 894 993

Guide Employment Model:

All guides are 100% contracted staff.

Accreditations:

II. Due Diligence Checklist & Proof

1. Legal Compliance & Insurance

Moroccan Tour Operator Licence (AGENCE DE VOYAGE): ✓
Public Liability Insurance Cover: MAD 1,000,000.00: ✓
Transport operating authorization renewal confirmed (Moroccan law requires every 6 months): ✓

Document Proof Highlights (Verified):

Tour Operator Licence: Décision n ODV-1088 (Organisateur-Distributeur de Voyages). Granted March 2023. (Wild Travel License - Zahira Benhenia.pdf)
Public Liability Policy: AXA Assurance Maroc. Policy N°384 2023 3 90026. Limit: 1,000,000.00 DH (Moroccan Dirham). Policy Period: Feb 25, 2023 to Feb 25 annually. Territory: Morocco ONLY. (WILD TRAVEL 3842023390026.pdf)

2. Operational Quality & Safety

New itinerary proposal turnaround time (≤ 48 hours): ✓
Itinerary amendment/re-quote turnaround time (≤ 24 hours): ✓
Guides are Moroccan Ministry of Tourism licensed and certified in First Aid/CPR: ✓
Vehicle fleet is modern (1–7 years old) and subject to half-yearly legal inspection: ✓

3. Risk Management & Communication

Comprehensive Risk Management Plan (covering Atlas/remote travel, health, and security): ✓
Clear Emergency Procedures (On-Tour Complaint Log, Post-Tour Complaint Register): ✓
Remote communication includes mobile, radio, satellite phone, and GPS devices: ✓
Mandatory annual staff refresher courses (risk assessment, emergency procedures): ✓

Risk Management Highlights:

Policy effective April 2024. Covers Health, Operational, Security, Environmental, and Reputational Risks. Incident Reports must be filed within 24 hours. (Wild_Travel_Risk_Incident_Management - Zahira Benhenia.pdf)

III. Commercial & Cancellation Summary

Financial & Booking Details

Costings Currency: EUR, USD, and MAD (Moroccan Dirham).
Payment Acceptance: Only via Bank Transfer.

Credit card payments are NOT currently accepted.
Deposit: 30% of booking total required upon confirmation.
Balance Due: 60 days prior to travel.

Cancellation Policy (By Client)

60+ Days Prior: 75% cancellation fees retained (This is the deposit and the company’s administrative cost).
45 Days or less: 100% cancellation fees incurred.

Responsible Tourism & Ethics

Written Policy: Has a written Sustainability Policy (Effective Oct 1, 2024).
Animal Welfare: Strict policy; does not operate horse carriage or horse-riding. Camel ride assessed under welfare process.
Child Protection: Strict zero-tolerance policy; does not visit schools/orphanages on itinerary.
Community Impact: Committed to Fair Trade principles; prioritizes small, local, and eco-conscious partners.

Vetting Details

Food/Accommodation: Vetted to high hygiene standards using local regulations; favour boutique/eco properties.
Guide Qualifications: Licensed by Moroccan MoT; minimum 3–5 years experience, fluent in 2+ major languages.
Feedback: Tracks Customer Satisfaction Score and Net Promoter Score (NPS) via post-trip surveys/follow-up.

Wild Travel Morocco

PARTNER VETTING DOCUMENT