Altura Travel Group DMC Vetting Process: Building Trust Through Transparency

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Standards & Assurance · January 9, 2026

Trust as the Foundation: Our DMC Vetting Process

By Brett Harvey

In the travel industry, who you partner with is everything. For the Australian and New Zealand travel trade, finding a truly reliable DMC can be a challenge. My commitment at Altura Travel Group is simple: to connect you with only the most trustworthy, professional, and values driven Destination Management Companies (DMCs) around the world.

Every partner I recommend undergoes a comprehensive and multi layered vetting process, designed not only to reassure you but also to save valuable time. This is more than due diligence; it is about building partnerships rooted in trust, transparency, and shared values.

A Rigorous Vetting Framework

Before partnering with Altura Travel Group, every DMC must meet an extensive list of essential criteria. These requirements ensure that each partner operates at the highest possible standard of safety, service, and sustainability. Here is a look at how we do it:

Operational & Legal Compliance

Proof of licensing, up to date insurances, trade references, and industry memberships. I look at their years in operation and seek confirmation from trade references who can vouch for their reliability.

Service Delivery & Quality Assurance

Assurances on turnaround times (24 to 48 hours), comprehensive day by day detail, and robust processes for customisation and guide training.

Emergency, Risk & Safety Management

Detailed emergency procedures, full risk management plans, and regular first aid certifications for ground staff.

Business & Communication Protocols

Dedicated Australian and New Zealand contacts, defined escalation processes, and clear standard operating procedures.

Financial & Pricing Transparency

Clearly outlined payment methods, currencies, and merchant fees to protect profit margins.

Responsible Tourism & Ethical Alignment

Ethical alignment regarding sustainability, community benefit, and animal welfare standards.

Beyond the Checklist

While documentation is vital, I conduct personal reference checks with multiple operators and assess each DMC’s industry reputation. A strong partner must not only meet the standards on paper but also demonstrate reliability, integrity, and empathy in practice.

Why It Matters

By holding every partner accountable to these exacting standards, Altura Travel Group ensures that we have confidence in every recommendation we make to the Australian and New Zealand travel trade. Our approach reduces your workload and guarantees that the partners I recommend are safe, professional, and truly exceptional at what they do.

Secure Access to Our DMC Vetting Index

Verified trade partners can access complete dossiers, insurance certificates, and safety logs for all our partners via the Altura Trade Hub.

Request Trade Hub Access

Brett Harvey is the founder of Altura Travel Group, representing a curated collective of owner operated DMCs. He provides a high touch destination desk for Australian and New Zealand travel professionals seeking absolute assurance in their supply chain.

© 2026 Altura Travel Group.