Travel Neutral Collective
OFFICIAL PARTNER VETTING RECORD
Carbon Neutral Operations
Authorised Agent
Verified 2025
TRAVEL NEUTRAL COLLECTIVE
TUAN PHAM
49-110/2021/TCDL
JAN 2021
HANOI, VIETNAM
4-HR DRAFT / 24-HR FULL QUOTE
Direct AU/NZ Market Contact
VETTING INSPECTION LOG Full Audit Pass: TNC-VN-25
01. Legal & Identity Compliance
- International Tour Operator Licence (VNAT 49-110/2021) verified. LICENSED
- QBE Public Liability (USD $1M) covering Vietnam, Laos, Cambodia. INSURED
- Australian National as Director. Registered Capital: 5bn VND. COMPLIANT
02. Personnel & Qualifications
- MANDATORY Bachelor of Tourism or Language for all guides. DEGREE-LEVL
- VNAT National Guiding Licence with 3-year refresher exams. CERTIFIED
- Internal training based on Travelife sustainability frameworks. TRAINED
03. Operational Infrastructure
- WeTravel platform for professional, lyrical digital itineraries. TECH-LED
- EXCEEDS requirements: 4-hr draft / 24-hr turnaround SLA. GUARANTEED
- Documented SOPs for booking, payments, and cancellations. AUDITED
04. Safety & Transportation
- Fleet age limit: <5 years. Mandatory seatbelt protocols. INSPECTED
- Seasonal risk mapping (Typhoons/Terrain) across 7 risk zones. SECURE
- 24-hour Incident Management Team (IMT) and crisis hotline. PROTECTED
05. Supply Chain Vetting
- Sustainability-led hotel vetting (Eco-certification focus). ECO-VETTED
- Travelife-adapted Food Safety & farm-to-table focus. HYGIENIC
- Small Group Optimisation: 16 pax maximum standard. BOUTIQUE
06. Responsible Tourism
- Carbon Neutral Status. Measurable targets (40% waste red). NEUTRAL
- Zero-tolerance for orphanage visits or elephant riding. ETHICAL
- Extensive 15-section Animal Welfare & Child Protection. EXEMPLARY
Commercial Declarations
Trading Policy
- Settlement: USD Bank Transfer or Credit Card (OnePay).
- Deposits: 10% on confirmation, balance 30 days prior.
- Cancellations: Tiered structure (30/15/14 days).
Rates are net and inclusive of all mandatory Vietnam taxes.
Trade References
Elsewhere by Lonely Planet
Ref: Craig Zapatka, Co-founder
PIP and Co (Australia)
Ref: Penny Wilson, Owner
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